The Hanover Insurance Group, Inc Reviews and Complaints

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The Hanover Insurance Group, Inc Reviews

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  • Terrible response and service



    A water leak occured at home on 2-23-13. The bottom line is Hanover did not issue the first estimate/check until the week of 4-1-13 and they are still denying things. There are several issues with this claim but I focus here on a few. The contractor Hanover sent out to my home cut up a large section of my floor (5 ft x 6 ft) and turns out it tested positive for asbestos. They set up 5 industrial fans and blew all that debris (and asbestos) all over my entire home without moving any furniture out, covering anything or even putting up plastic to protect the rest of my home. Only the kitchen,... More...
    (Insurance)
    jackydillard's Picture   jackydillard    0 Comments   Comments
  • Insurance Claim



    I had my automobile insurance from Hanover. Got involved in a car accident on Tuesday the 19th March. Had notified my agent (Samel Insurance ) immediately there after. I was told that the Hanover insurance Claims will reach out to me to take cae of the Nextel steps. Today is the 5th day after accident and no one bothered to call and take of the next steps. Extremely disappointed and will never recommend my friends or family to go with Hanover. Is this a what companies boast about Customer Service??? More...
    (Insurance)
  • Extremely Bad experience



    I had my automobile insurance from Hanover. Got involved in a car accident on Tuesday the 19th March. Had notified my agent (Samel Insurance ) immediately there after. I was told that the Hanover insurance Claims will reach out to me to take cae of the Nextel steps. Today is the 5th day after accident and no one bothered to call and take of the next steps. Extremely disappointed and will never recommend my friends or family to go with Hanover. Is this a what companies boast about Customer Service??? More...
    (Insurance)
    Amar07's Picture   Amar07    0 Comments   Comments
  • Hanover insurance Surety



    Terrible to deal with the dishonesty is far reaching when it comes to making promises They claim to be a surety bond company but when there client did not pay neither did they. We have been pushed from one rep to another each one makes a promise that is not kept then even went to senior manager who id the same. Been over 4 months since the check was promised still nothing. although they did quit returning phone calls and are virtually unreachable. Posted by Railroad Protective Services 904-296-8088 More...
    (Insurance)
    PJcrisafi's Picture   PJcrisafi    0 Comments   Comments
  • Claim expenses not being covered by Hanover



    My parked car was hit one night and the driver left no note. When I contacted Hanover, I described the damage I saw on my car. However, when my car was taken to the mechanics the mechanic noticed even more damage on my car, which I had no clue about. Hanover then blamed me for this damage and refused to cover the damage that I had not originally reported (How am I supposed to know everything about cars %u2013 the mechanic only found the additional damage after taking the front tires off). Two months later and they are still dragging me through the mud. Now they are trying to get out of... More...
    (Insurance)
  • Nice but Stupid



    We own a small business and have all of our insurance thru them, from workers comp to auto. They have very nice people over the phone but somehow stack up to being very incompetent in simple things. It has four times now that our account has been severely messed with without our consent. Names of people that we never heard of were added on, our important work vehicles taken off. For awhile we drove around illegally, no insurance on our vehicles, without knowing it till someone hit our bumper. A cop had to tell us. For a few months, we even paid for people that never worked for us. DMV... More...
    (Insurance)
    Peachesns's Picture   Peachesns    0 Comments   Comments
  • Customer



    I was in a car accident and was told by Hanover Insurance thet they would pay my deductable and car rental. When the car was repaired they told me that they never agreed to that. I know what they told me I had to pay it. The accident was not my fault I was hit from behind. I shouldn't have to pay for something tha was not my fault. Hanover even said it wasn't my fault. I told them I wasn't going throug my insurance com. My insurance company is now taking legal action to get my money back. More...
    (Insurance)
  • car accident



    I was in an auto accident on 10/05/2010. The person that hit my car had Hanover auto insurance. I did not go through my insurance co. bcause I did not cause the accident. I spoke to someone at Hanover and explained that I needed the 500.00 deductable that I have to be paid for by your insurance company along with a rented car while my car was being repaired. There didn't seem to be a problem and I had the car repaired. When I went to get my car they said that they never heard from Hanover and I had to pay the 500.00 plus the rental. When I spoke to Dawn from Hanover she said that she... More...
    (Insurance)
    ljdca's Picture   ljdca    1 Comments   Comments

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